Click & Buy Policies
Refund Policy
All hats are custom made and non-refundable. Call or email us with any questions.
FAQ
You may expect to receive your custom hat within 4 weeks of your order.
You will be notified when the hat ships.
Hats are to be stored as packed in the hat box when shipped to you.
Shipping
How to Measure
Your Head
Domestic:
Standard shipping is via UPS Ground.
Domestic shipping for one hat is $25.
Contact us at (212) 219-1445 to request 2nd Day, Overnight or International shipping prices.
International:
Standard shipping is via USPS.
Priced according to country.
Use a measuring tape.If possible ask someone to help you.
Measure the circumference of your head.
Be sure the tape is not too tight and is placed in 3 crucial areas:
1: Above your eyebrows.
2: Above your ears.
3: Across the widest point at the back of your head (the occipital bone).
Note the shape of your head, look from a bird’s eye view.If it is round your are true to size, if it is oval you may have to go up a size (1/4” = 1 size).
Median sizes:
Women: 21 1/2” - 23 1/2”
Men: 21 1/2” - 24 1/2”
